Not logged inThis page provides answers to the most frequently asked questions regarding erWin.
The price for erWin depends on your selected subscription. There are three types of subscriptions: one day, one month, or one year.
The password will be sent to your email address shortly after successful registration.
Click on Password Forgotten?. Follow the instructions and click Submit. You will receive a new password by email, which you can change again once you log in.
Verify the correct entry of your email address and password. The password is case sensitive.
Using older versions of Acrobat Reader can result in problems when reading documents. Please install the latest version of the Acrobat Reader.
ErWin currently supports only Internet Explorer. Other browsers may work, but are not officially supported.
For opening order forms you need Adobe Acrobat Reader.
erWin is updated continuously.
Usually only a few seconds.
Could be a credit card security issue. Check with you credit card issuer.
Go to the site and register under “my erWin” on the home page and you can set up your own ID.
Canada and Mexico users register by providing only country and zip code. The state list is static and contains only the US states. Therefore it should be left empty. The Canada zip code has the following pattern: A1A 1A1 where A is (nearly) any letter and 1 is any number. Don’t forget the space
between third and fourth character.
Look in the Special tools section. Go to guided search, pick a vehicle and follow the drop downs to special tools. The set up instructions are there.
Free of charge.
There are instructions on the home page under the “reprogramming” heading.
Yes a blue streak will work for certain model years. Please read the information on reprogramming on the home page.
Yes you may be able to do some 2009s with the on-line software. This program requires registration. Please read the instructions under reprogramming on the home page.
For that model you would need a factory scan tool to reset the immobilizer. The pass thru application started in 2005 model.
Please refer to “reprogramming” on the home page for instructions.
Depending on the year of vehicle you may need a factory scan tool to do that procedure.
There is a registration fee of $100.00 to get the credentials, and then there is a subscription of $500 per brand per year. You also need specific equipment. You can read about it under Vehicle Diagnostics on the home page.
Please have a look at the purchase subscription page.
I believe it is your credit card blocking the transactions. This sometimes happens. Credit card issuers look at off shore purchases (Germany) as a security risk. AMEX does this routinely. We suggest you contact your credit card provider.
(Apply 1100 credits to user’s account) You now have credit. Just select a one year subscription and the credit will be applied.
You can run it on any computer but they can only access it one at a time. There are no multi user subscriptions.
The reprogramming system requires registration and security IDs needed to access a secure server. You can read the instructions on the home page under Reprogramming.
The subscriptions are separate for VW and Audi. The cost is $35 /day, $250/ month and $1500 a year. A subscription gives you access to all Service Information for all cars at least 15 years back some further, to 1996.
If you are using Firefox there is a known issue. (Send procedure to IRF or ask them to switch to explorer.
Go to search on the home page. Use guided search, select a vehicle, Year, etc. 4 drop downs total.
Please visit the Audi erWin site: https://erwin.audiusa.com
Please check you adobe version. See “About erWin” for the recommended adobe version.
You must be referring to net viewer. This is only needed for VAS scan tool support.